Why is JIRA service desk frontend displaying bad chars in French?

Question

Hello

We use JIRA / BitBucket / Bamboo since 1 year in my company. Updated to last version. I added JIRA service desk this week, and I try my company to use this for support for our customers. We are on Premise.

But the frontend (public part for customer) is displaying : � for each French Special chars. Please see picture :

JIRA Service desk in French

I don't have this problem in JIRA backend. Should I change encoding somewhere?

PJ Wysota · Answer

* Did you check? ;)
* Maybe you are right, but...
* I would also look into web browser "Dev console" tools for any further guidance.

B Cotting · Answer

Hum...

The thing is, JIRA "Admin part", and JIRA "Service Desk Admin part" are displaying perfectly special chars English or French.

Only JIRA Service Desk "Public part" is displaying this badly... so if it was my DB it will be problematic everywhere.

PJ Wysota · Answer

I would check if application encoding is matching DB collation/locale. Basically - You should have exactly the same coding in DB collation, DB char set, Application locale.

Don't know what DB you run, so exemplary is on MySQL to explain: https://dev.mysql.com/doc/refman/8.0/en/charset-database.html