Server not available

Question

type Exception report

message Javascript lang.NullPointerException

description The server encountered an internal error that prevented it from fulfilling this request.

exception

com.atlassian.util.concurrent.LazyReference$InitializationException: Javascript lang.NullPointerException
	com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.Javascript 149)
	com.atlassian.util.concurrent.LazyReference.get(LazyReference.Javascript 112)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getGlobalSettings(ConfluenceEncodingFilter.Javascript 47)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncodingInternal(ConfluenceEncodingFilter.Javascript 37)
	com.atlassian.confluence.setup.ConfluenceEncodingFilter.getEncoding(ConfluenceEncodingFilter.Javascript 29)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.Javascript 38)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.Javascript 31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.Javascript 44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.Javascript 65)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.Javascript 50)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.Javascript 31)

Mike Tarsia · Answer

I have done all of that

Nothing has changed

Are you able to do a remote session with me?

Diego_88dj6o · Answer

Hey there Mike! So, alright. This issue could be caused by incorrect permissions being set on a Confluence folder. I would start by checking the permissions on the Felix folder, under /osgi-plugins-cache/ . Be sure that the user who is running Confluence has enough permissions on this folder. The needed permissions are read/write/execute. Just so we are sure, also check permissions in as a whole and also folder. Thanks for sharing your Connie version, this is very important as of today. With this information I can recommend you to upgrade your instance to at least 6.6.13. This is due to these two CVEs: Confluence Security Advisory - 2019-03-20 | March 2019 Confluence Server Advisory - WebDAV and Widget Connector vulnerabilities Confluence Security Advisory - 2019-04-17 | Confluence - Path traversal vulnerability - CVE-2019-3398 Before upgrading: * backup folder * backup folder * database More information on these folders here: Confluence Home and other important directories Let us know from you Mike!

Mike Tarsia · Answer

5.5 version

CPU is not High

PRoblem started 5 days ago

The application does not come up