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How to change Service Desk Customer's email address

Joanne Shovelton

One of my Service Desk customers has changed his email address and is unable to change it on his profile, as am I. Is it even possible?

Thanks,

Joanne

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Are these internal users or are they pulled through LDAP/Active Directory?

Joanne Shovelton

They are just internal Service Desk users, my customers, not part of my team.

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