Is it possible to assign tickets/tasks to more than one person? If possible how would I do it?
Hi Dia,
Currently, you may only have one named user as an assignee. Depending on your business processes, you may find the following helpful:
1. Create a "queue" user that could own the ticket and have the email for the queue user be a shared DL that has all the individuals that would support the ticket
2. Additional user look-up field on issue for the Jira issues
No. Operationally, issues that aren't assigned to a person aren't worked. They never appear in the assigned to me search. I strongly advise against it. You can add a multi-select user picker to add more people. If you insist, the workaround is to have a email distribution list assigned to a fake user that can't logon to assign it issue to. That only works for set groups of people like 'the developer team'.
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