Import Trac tickets and files

Kim Terp

I would like to import tickets and files from my old Trac environment. The problem is, that my server just crashed and I dont want to setup a new Trac environment. 

I have backup of my Trac folders including the db.

But I cannot figure out how to import into Jira. I found this artikel: 

https://confluence.atlassian.com/adminjiraserver0712/importing-data-from-trac-959313998.html

But when I go to Administration and click import from external system, I only get .csv, Trello and Json import. No Trac import function as it is described in the documentation.

So, anyone know what to do?

Petter Gonçalves

Hello Kim,

Welcome to Atlassian community.

Based on the options displayed to you when you run the External system import, I believe you are talking about a JIRA Cloud instance. Is that correct?

Please, note that the documentation you are referring is related to JIRA Server 7.12 and not Cloud environment.

Since JIRA Cloud does not have a dedicated import wizard for Trac, the recommended action would be to export your Trac data to CSV to import it to JIRA, as you can see in the documentation below:

- Migrating from other issue trackers

As your Trac server has crashed, another option would be to import your backup file from Trac into a JIRA Server environment and them export/import it again to your JIRA Cloud instance. These would be the steps:

1 - Sign-up for a JIRA Server instance

2 - Import your Trac backup to the Server instance - Check if the data has been properly imported

3 - Export your JIRA Server backup, selecting the Cloud backup option

4 - Import the backup from your JIRA Server instance to your JIRA Cloud instance

P.S: Another recommended step would be to extract a backup from your current JIRA Cloud instance before performing the import if you have any data on there.

Let me know if this information helps.