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problem with user account

Stanislaw Palak

Hi,

last time a had diffrent problem with add user to jira, after added a can't to loggin to this account, all time a was communicate "Sorry, your username and password are incorrect - please try again.", set new password, delete account and add account again don't resolve problem,

how can resolve this problem ?

thanks for help

Accepted answers

All comments

Nic Brough -Adaptavist-

What authentication are you using? Internal? External Crowd? LDAP? Something else?

Stanislaw Palak

JIRA Internal Directory

Nic Brough -Adaptavist-

And you tried it, not the user?

Does the user have unusual characters in their login id?

Best way to find the application log is look in the Admin -> System information screen.

Stanislaw Palak

password was reset many times and communicate was this same "Sorry, your username and passwor...", where is log where I can check attempt fails login ?

FagnerF

Hi Stainslaw Palak,

As I was looking your message error it sounds a wrong configuration at User Directories, I mean there is many manners to set up, so how would you like to work with a data base Internal (AD, LDAP)? External (Crowd)? I'd suggest to you take a look at those points below:

- Loggin admin account

- Go user directories (you can use a shortcut just typing gg on the keyboard then type user directories)

- Look what Directory name also Type. What are they saying?

After those steps please post what you found out.

Cheers

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