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I installed Jira and cannot login

SM_95tzg1

I installed JIRA trial version and connected to it using my gmail id. however after reboot, I cannot login.

I don't see any logs updated under

C:\Program Files\Atlassian\JIRA\logs

C:\Program Files\Atlassian\Application Data\JIRA\log

Any ideas where I can start looking to troubleshoot and fix the login?

Accepted answers

Mikael Sandberg

Did you install it as a service? If not have you started JIRA after the reboot? The start_jira.bat script is under the bin directory of your JIRA home directory.

All comments

Mikael Sandberg

Did you install it as a service? If not have you started JIRA after the reboot? The start_jira.bat script is under the bin directory of your JIRA home directory.

SM_95tzg1

Yes, it is installed as a service and I rebooted my computer too.

https://i.imgur.com/l0cTYrW.png

I am trying to login and it does not allow me to login

https://i.imgur.com/1GQKBlu.png

SM_95tzg1

I opened the atlassian-jira-security and found that it is rejecting my gmail id. now I am confused as I seemed to be locked out of my installation. how do I fix it?

2016-04-20 15:44:07,796 http-nio-8080-exec-2      HttpSession created [dhtnui]
2016-04-20 15:56:07,764 AsynchronousJiraSetup anonymous 954x23x1 dhtnui 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa JIRA 7.1.4 build: 71008 started. You can now access JIRA through your web browser.
2016-04-20 16:03:02,008 localhost-startStop-2      HttpSession [dhtnui] destroyed for 'Rakesh1972'
2016-04-20 16:07:24,334 JIRA-Bootstrap      JIRA 7.1.4 build: 71008 started. You can now access JIRA through your web browser.
2016-04-20 17:30:44,326 http-nio-8080-exec-1   -   HttpSession created [7us2li]
2016-04-20 17:31:37,406 http-nio-8080-exec-13 anonymous 1051x13x1 7us2li 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 17:32:09,872 http-nio-8080-exec-14 anonymous 1052x14x1 7us2li 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 17:48:59,267 http-nio-8080-exec-15 anonymous 1068x40x1 7us2li 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 17:50:00,672 http-nio-8080-exec-17 anonymous 1070x41x1 7us2li 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 18:50:10,025 ContainerBackgroundProcessor[StandardEngine[Catalina]]      HttpSession [7us2li] destroyed for 'anonymous'
2016-04-20 23:44:40,284 http-nio-8080-exec-16 anonymous 1424x42x1 - 0:0:0:0:0:0:0:1 /secure/WelcomeToJIRASoftware.jspa HttpSession created [10fzz3d]
2016-04-20 23:44:59,714 http-nio-8080-exec-3 anonymous 1424x51x1 10fzz3d 0:0:0:0:0:0:0:1 /login.jsp login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 23:48:39,071 http-nio-8080-exec-1 anonymous 1428x54x1 10fzz3d 0:0:0:0:0:0:0:1 /login.jsp login : 'administrator' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

SM_95tzg1

I looked at the logs and found that I did not use my gmail id for my admin access. all is good now.

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