Unable to migrate to new portal style in Service Desk 4.1

Daniel Guidry

Hello all, so I've just updated to Jira Service Desk 4.1 last night and am interested in migrating over to the new portal style. The release notes list a few steps to enable it by going to the Help Center view of the portal and using a button next to the Customize button, or to a button next to the Customer Channel icon. However, neither of these locations have any such buttons to migrate or preview the new portal style. 

 

Am I missing something here?

Angélica Luz

Hi Daniel,

Just for us to better understand and help you with this issue, can you please share with us a screenshot of what do you see when you go to:
- beside the Customer channel icon in the right hand navigation
- beside the Customize button in the help center view
Those are the two options where we can opt-in for the new portal, so if possible share with us so we can compare with our test environment here and check what is the cause of the issue.

Regards,
Angélica