Help with Customer permissions

Javier Carrasco_c6oogk

Good morning; First of all, apologize for my English. I would like to know what permission I have to give to the service desk customer so that you can see from your screen all the open incidents of the whole group and not only yours. I would also like to know the permission to see dashboards. Thanks in advance for your help

Tansu Akdeniz

Hi @Javier Carrasco ,

Welcome to community.

Customers can only reach service desk portal, not to internal Jira dashboards unless you give Jira Core/Software license.

I have to give to the service desk customer so that you can see from your screen all the open incidents of the whole group and not only yours.

Do you mean by 'whole group'?

In JSD, you can create organization and add members to it. So that, customers who belong to same organization can see all tickets created within that organization.

Please check these links;

• https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-users-939926312.html
• https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

Regards