How to export date-time fields in Jira service Desk to measure durations

Question

I am looking for ways to export date-time fields from Jira Service Desk to create several reports that are similar to the ones available in the project reports. I'd like to measure total duration of each ticket, wait time of each ticket, duration in working hours (i.e. taking opening times into account) etc...

I have not been able to find the fields that contain such information.

Can someone help?

Paul Brunée · Answer

Thank you Alexey,

I'll try the second option (first one I already tried but I can't get total duration and total SLA from the service desk).

Paul.

Alexey Matveev · Answer

Hello,

You can use the export feature to export data fields to a csv file.

But if you want to analize duration of issues in each status, then you would need to export issue history and analyze it. You can get issue history by executing Jira Rest Api.