Is there a way to avoid customers to share tickets with certain organizations they are in?

Jeff Santos_k2jdal

We have some big organizations within our service desk. Some of them, our customers shoudn't be able to share the tickets, otherwise a lot of other customer not related with it will keep receiving notifications until they stop watching.

 

Do you guys know any way of doing it?

Angélica Luz

Hello Jeff,

Currently, if a customer is part of an organization, they will have the ability to share the ticket with the organization or set as private, it's not possible to remove this option, only if the user is removed from the organization. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-5318
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica