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Generate JIRA Issues via SharePoint?

Todd Johnson1

A general question regarding our need to generate a new Jira Issue by way of an internal SharePoint site... Simply put, I need functionality around a user who reports an application support issue from a SharePoint site to generate a new JIRA incident with the development group, possible? API?

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Joe Clark

One of our partners, Customware, provides a SharePoint Connector for JIRA, which, as far as I know, provides this functionality. The product overview is here: http://wiki.customware.net/repository/display/CustomWare/Connector+for+SharePoint+and+JIRA

HopeJ

We are also looking at something like this does anyone use this connector? If so what sort of reporting does it allow?

Todd Johnson1

Thanks for the information, but I have a Development team ready to do the work we just need to know if there is an available API or valid web service/web method to call for this type of functionality?

Joe Clark

If you want to roll your own integration, then you should check out the functionality that JIRA provides via the RPC plugin: http://confluence.atlassian.com/display/JIRADEV/JIRA+RPC+Services

You can use a SOAP client in SharePoint to connect to JIRA.

Matt Collinge

We did a simple integration so that a Sharepoint form would send the details to Jira via email, which would create the ticket. It was a bit of a faff to get working, but it does work & does the job.

unknown

How did you do it? Can you explain?

Matt Collinge

Sure. Just go into JIRA > Settings > Incoming Mail. Then add an email handler to create tickets in whatever project you want. Then you need to set up a Sharepoint list that emails JIRA when the item is created.

unknown

Thanks Matt, I know that, but the email handler SharePoint is using is treated by JIRA cloud as spam. No ticket get's created There are some mechanisms which stop spam emails I guess.

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