Is there a way to show priority field on customer portal without allowing curtomers to set it on ticket creation?
We have made an automation that sets the priority according to other fields values.
Its wor'king perfectly, however, we still want to show customers the priority calculated.
The only way I found of doing it, was making the priority field available on the ticket creation, which would be wierd, once the value would be changed after, according to the oher fields.
