nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

PDF Viewer don´t show docs for anonymous

Michael Rindler

Hello.

Since the last upgrade, the pdf-viewer only show pdf doc´s when a user is logged in.

Anonymous user only see a emty pdf-viewer.

It seems like an authorization problem.

Greats

Michael Rindler

Accepted answers

All comments

Shannon S

Hello Michael,

Thank you for reaching out!

Can you confirm, this is the built-in PDF viewer in Confluence?
What version of Confluence are you running?
Are the PDFs attached to spaces which are completely open to anonymous users?
Can you replicate this with any PDF documents?
When you say it's empty - is this a blank screen?

Looking forward to hearing from you soon!

Regards,

Shannon

Michael Rindler

Hello Shannon.

Thx for your fast response.

Following are the answers to your questions.

1. We use the Office Connector plugin viewpdf (1258). IS this a different Confluence viewer?

2. 6.15.2

3. No

4. Yes

5. Only the frame is visible. Not the content. This change on login.

Greats Michael

Shannon S

Michael,

Thank you for the information. Yes, that's the Confluence Office Connector PDF viewer. Thank you for the confirmation.

If the PDF isn't attached to a space open to anonymous users, then it would make sense that it doesn't load for the anonymous user.

Can you explain more about how your permissions are set up? What are your global permissions like, and how is the individual page's permission set, as well as the space that it's in? Where are you embedding the PDF from if it's not from a page with anonymous access?

Regards,

Shannon

Michael Rindler

Hello Shannon.

Our global Permission :

Anonymous access = Confluence use

Area Permission:

Anonymous access = Show all

Restricted pages = none

Attachments are attached directly to the corresponding pages and integrated with Macro PDF in the page.

Greats Michael

Optimizory Technologies

We are also facing similar issue with Confluence 6.15.3, with Office Powerpoint.

Anonymous user can download files from download section as all permissions are provided, but cannot view inside page.

There is no issue for logged in user.

Also JS console when I checked shows, "Error: No cp/component/companion/embedded-edit-with"

Screenshot 2019-05-01 at 3.20.52 PM.png

This error was not visible for logged in user.

Shannon S

Hi there,

Thank you for providing this information! I was able to discover that a bug was logged for this the other day using the details you provided:

CONFSERVER-58207 View File macro loading indefinitely for anonymous user.

There's a workaround as follows:

Replace the view file PDF macro with the newer file previewer:
Backup your Confluence database before making any changes.

How to replace old View File macros with the new File Preview macro This will replace all of the view file macro in all of Confluence BLOGPOST, PAGE, and COMMENT.

I hope that helps! Thank you again for providing me those details.

Take care, and have a pleasant week.

Regards,

Shannon

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