Why do add-on developer licenses not work on Confluence Server with Starter License?

Timo Lagus

I have two Confluence Servers on the Starter License, one for production and the other for development/staging.

I recently updated the production server and its add-ons with renewed production licenses. Everything went fine.

Since I could not find a new developer license for the Starter License, I tried using the production license also for the staging server. Seemed to work fine at first. However, when I updated the staging add-ons with their developer licenses, I got the following error message for each add-on:

License successfully updated, but the license is invalid. Click Buy now to get a valid license.

And the license status changed to:

Incompatible with product license (wrong type)

I then learned that you now need a separate license for staging with the Starter License, so I bought a second Starter License for the staging server and successfully applied it.

But the same add-on developer license errors persist. Even after I remove and then reapply a license.

What gives? Why can't I apply my valid add-on developer licenses on my staging server, which use a valid Starter License?

Ismael Jimoh

Hi @Timo Lagus 

You cannot use a production and development license together in Atlassian products.

My recommendation is to get the developers license for the new production license from my.atlassian.com.

This though can only be done by the technical contact listed on the production license.