Disabling account verification mail for JIRA server v3.4

Question

Hi,

I wanted to have an service desk portal that users can log issues to through mail. I do not intend on users having a login credential to JIRA platform, rather I want  the Ticket number to be their reference.

They can create the account nonetheless but I wouldn't want the access to be mandatory. When a user mails me, they receive an email requesting them to verify their account on JIRA. I want to bypass this step. I saw this option available for JIRA cloud. But for JIRA Server, version 3.4, I couldn't find any resources on the same. Please help me out on this.

Thanks in advance.

Taranjeet Singh · Answer

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Taranjeet Singh · Answer

@Abhitpb Did my answer helped answering your query?

Taranjeet Singh · Answer

@Abhitpb

JIRA Service Desk Customer account activation email cannot be disabled in JIRA Service Desk Server versions below 3.10.x

Please see the below Atlassian document for more information and alternative solutions suggested by Atlassian: https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-disable-account-creation-notification

or

Upgrade your JIRA Service Desk to version 3.10.x or above to have the feature of disabling account activation/verification emails for customers. Please see this Releasne Notes page for Jira Service Desk 3.10.x :

https://confluence.atlassian.com/servicedesk/jira-service-desk-3-10-x-release-notes-941610925.html#JIRAServiceDesk3.10.xreleasenotes-ver