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Not receiving Password reset email

Lakhan Das

I forgot my BitBucket password, but I'm able to login with gmail. I can't change my BitBucket password because I don't receive the reset link on my email. I have tried many times, but the mail never received on my account. I have also checked on spam folder.

Accepted answers

Ana Retamal

Hi Lakhan, welcome to the Community!

Your email address was stuck in the bounce list. I've removed it from there, so it should be fine now. Could you try resetting your password again and let us know how it goes?

Best regards,

Ana

All comments

Ana Retamal

Hi Lakhan, welcome to the Community!

Your email address was stuck in the bounce list. I've removed it from there, so it should be fine now. Could you try resetting your password again and let us know how it goes?

Best regards,

Ana

Lakhan Das

Hi Ana,

It's working fine, now i can login.

Thanks

Ana Retamal

Glad to hear that, Lakhan

Have a good weekend,

Ana

HussainMalik

@Ana Retamal i am unable to receive recovery mail on ghulam.hussain@discorp.com can you check?

Devashish Nath

I'm not receiving the reset link..

Email address - devashishheart@gmail.com

Please assist?

Shashank Hegde_r2ja6z

Hi @Ana Retamal Im not receiving the reset password email link for the below email address.

-shashank.hegde@neutrinos.co.

please assist on this one.

Ana Retamal

Hi @Shashank Hegde , I already replied to you in the new post you submitted If you still need help with this, please follow up with us on that thread.

Have a good day!

Ana

Abner Garcia_6me8hk

Hi @Ana Retamal
I have 2 members of my organization that cannot receive the password recovery email

can you help me with that?

the accounts are:

eva.hernandez@edgelab.mx

edgar.esparza@edgelab.mx

Thanks!

Jonathan Prince Nkansah

Hi @Ana Retamal I am currently facing this same issue.

My email address:

jonathannkansah13@gmail.com

Thank you..

unknown

@Ana Retamal I am also facing the same issue. Neither able to reset my password nor getting any new invitation.

Please help

Victor C_fxwjq6

Same thing happens to me. My email is <removed by Support> . Could you please fix it so I can get the recover password link please?

Daniel Eads

Hi @[deleted], welcome to the Community!

I see someone from your organization has reached out and opened a support ticket, and that the Support Engineer handling the request was able to resolve the problem. It looks like notifications and other mail from Atlassian's Cloud systems are now flowing to your email address.

Cheers,
Daniel | Atlassian Community

Victor Conesa

Ok, it's fixed now. Thanks!

Brian Bracco

same problem with me <email removed>

Daniel Eads

Hi @Brian Bracco , welcome to the Community!

I've cleared your email address off the list that was preventing invitations/notifications from being sent. They should deliver now - if you needed an invitation, please have the admin or repo owner re-send it.

Cheers,
Daniel | Atlassian Community Support

Brian Bracco

Now it worked, thanks !

Kaleb Klepel

I had the same problem.

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