nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Manage apps shows An unexpected error occurred. Refer to the logs for more information.

Rob Zinke

We recently purchased and are hosting our own server. When I go to manage apps (this was fine last week when I installed a new app but now it is not working) it shows

An unexpected error occurred. Refer to the logs for more information.

What logs are they talking about and how do I fix it? We want to install some more apps to try out but it is failing.

Accepted answers

All comments

Shannon S

Hello Rob,

Welcome to Community! Nice to meet you.

You can find that information in your Confluence server logs. I would recommend tailing that log, trigger the error again, and find the error message and "caused by" lines that immediately proceed.

I look forward to your response!

Regards,

Shannon

Rob Zinke

This was absolutely zero help. The link you sent is even worse. This is not helpful. I still have this issue and I have apps not working. I don't like paying for things that do not work and the support is not helpful.

Shannon S

Hello Rob,

I'd really love to get to the bottom of this, and I know how frustrating it is that you're not able to get into your brand new Confluence installation and get moving.

The error message you are seeing in the UI is letting us know that we can check the Confluence Server logs in order to see what the problem is. The article I sent can help you to find those error logs on your server.

Once you have a chance to review those logs, can you please send to me the error message that is occurring in your logs? If needed, you can send them using Dropbox or Pastebin.

Once I'm able to get a look at your logs, I can help to resolve your issue.

In the meantime, you can try to remove the app that was installed, in case that is causing the malfunction. Have a look at Uninstalling an app by removing its JAR file on Uninstalling Apps.

It will also help me if you can let me know your Confluence version and database version. This will be helpful to my investigation.

Thank you, and take care!

Regards,

Shannon

Rob Zinke

I can't uninstall or install anything since the page doesn't load. Here is a log file but It has so many things nothing really helps me:

https://pastebin.com/cybQg56R

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

server

confluence-server