Status/Transition in customer portal

Question

Hey community,

is it possible to configure that customers from the same organization can change the status / transition of an impediment in the customer portal which was created by another customer (from the same organization?).

Right now it is only allowed that a customer can change the status of impediments which are created by himself.

For Example:

Customer A from Company Z creates impediment.

Customer B from Company Z can change the status of this impediment created by Customer A.

Thank you for your replies.

Cheers

Lars

Tomáš Vrabec_mlkuef · Answer

Hi, please check you JSD version, if its lower then 4.4.0 then upgrade it.

There is a known bug with unwanted behavior in case you revoke Modify Reporter permission for customer portal in older JSD.

See https://jira.atlassian.com/browse/JSDSERVER-6402 this is only one of many usecases affected by the bug.

Tomáš Vrabec_88z2k5 · Answer

Hi, please check you JSD version, if its lower then 4.4.0 then upgrade it.

There is a known bug with unwanted behavior in case you revoke Modify Reporter permission for customer portal in older JSD.

See https://jira.atlassian.com/browse/JSDSERVER-6402 this is only one of many usecases affected by the bug.

Lars Blaschka · Answer

Hi Susan,

thanks for your reply. I just checked that, I do not have set the condition, that only reporter can change the status :-( So that is not the problem.

Its strange, that the non-reporter (customer of the same organization as the reporter) can see the buttons to change the status in the customer portal and he also can click the button so the pop-up appears where you can write an optional comment. But as soon as you click accept, nothing happens...