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Confluence HTML Include only shows login page

HaoW

Hi community,

We are migrating Cloud to Server version and the macro HTML Include doesn't work with a page on Jira with different URL. It only shows login page on Confluence and after logged in with the correct user/password, Confluence redirected to the page on Confluence with the requested URL on Jira. Before it worked, we think the URLs are the same on Cloud for Jira and Confluence.

We are using SAML and it is still the same issue after the SAML addon was disabled. Please let me know if you run into the same issue.

Thanks,
Hao

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Shannon S

Hao,

Thank you for reaching out! Let's see what we can find out.

Can you just help me to verify the problem? You're using the HTML include macro, but using it to refer to a page in Jira that is on a different URL. Is this correct? And the issue here is that instead of just referring to the page, it asks you to login to Jira before it can do so?

Is the Jira URL in the Application links on the Confluence instance? You use SAML for logging in on both instances?

Looking forward to hearing from you soon.

Regards,

Shannon

HaoW

Shannon,

Thanks for the update. Yes, both are correct.

The JIRA URL is in application links and whiltlisted. I can use SAML to log into both instances.

Regards,
Hao

Shannon S

Hao,

Thank you for clarifying that for me. I think that perhaps this isn't going to work properly with Jira since the HTML include macro is to display content from an HTML page within Confluence.

Could you tell me exactly what the end goal is here? I could come up with a different solution for you that would work better.

Regards,

Shannon

HaoW

Thanks Shannon for the confirmation. We would like to include a page or URL from Jira on a Confluence page. Is this doable?

Regards,

Hao

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