Hi all. Is there a way to get historic data about a field? Specifically, when we put something into "Waiting for Customer" we have a dropdown field with numerous reasons we can enter so we know why a request is sitting with the customer (waiting for clarification, change not ready, etc etc).
If the customer responds and puts it back into "Waiting for Support", and we send it back again (for whatever reason), the field gets overwritten with the new reasons. That means we can only see the latest return reason, so we're not getting a true reflection of where our bottlenecks are.
SO - how can we get this historic information (without going down the "raise a brand new request every single time" route)?
