Upgrade from JIRA 6.3.15 to latest available version like JIRA 8.0.2

Question

Dear members,

I've to start work on the JIRA upgrade. Our current version is 6.3.15 and OS is Windows server 2003 (32 bit), and I'm looking to upgrade to the latest JIRA 8.0.2.

1. Can anyone help me with the pre-requisites needed?

2. Is it possible to directly upgrade to latest version or do I've to upgrade to version 7.0 first (as mentioned in the documentation)?

3. I only have application level access. Is it possible to work on the upgrade without having database or server level access?

4. Our OS is Windows server 2003 (32 bit), upgrading with this OS will have any issues?

5. Is there any way to get any immediate support from the Atlassian team if we get any issues during upgrade process or do we have to rely on the tickets raised?

Please see if anyone can help? Thanks for your support.

Aditi Jain · Answer

Any suggestions/inputs?

Aditi Jain · Answer

Thanks for your response Gonchik.

Looking forward for any further responses. Thanks.

Gonchik Tsymzhitov · Answer

Hi!

1. Please, read info from migration hub. https://confluence.atlassian.com/migration/jira-7

2. Play on test

3. Write all checklists

4. Evaluate on production

1. And think about Partners https://partnerdirectory.atlassian.com

2. Review all errors on platform level

3. Check apps in new system or replace by other one

Cheers,

Gonchik Tsymzhitov