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multi jira servicedesk project with different email

Mursahid

Dear Support,

Currently we have 1 active servicedesk. i want to create one more servicedesk. But when i configure Email request, there is an error message :

Cannot link your email account due to emails in inbox

Your inbox must be empty before you can continue to the next step. Please move the existing emails out of the inbox and try again..

Rgds

Mursahid

PT Elnusa Tbk

Accepted answers

All comments

Jack Brickey

are you using a brand new email address for the new project? If the emails has emails in it then it will fail as the error indicates. JSD checks for this to protect against associating an email that might have thousands of emails which would result in 1000s of issues being created. Try logging into the email and checking the inbox.

Mursahid

Yes i am using a brand new email address.

Jack Brickey

what version are you on? I found this bug fixed in 3.13.1 - JSDSERVER-5778

Mursahid

Try logging into the email and checking the inbox.?

Do you mean inbox email of the first JSD project? Or second JSD Project? I have check Both, they're all empty.

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