Issue on Column Filters On Issue View

Mon Jahrenel

Hi,

I spun up Jira 7.6.4 on a Linux CentOS 7.5 machine and is connected to Akamai to be able to access the site publicly.

 

Whenever I am logging to the site and checking for issues, the page will not reflect the column changes that I have selected after applying it.

 

No traces in logs for any errors regarding this one. However, I do not encounter this issue whenever I access the site locally (e.g. http://parpr1jira:8081).

 

I am utilizing the bundled tomcat with Jira 7.6.4 with the settings below:

<Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8080" protocol="HTTP/1.1" redirectPort="8443" useBodyEncodingForURI="true"
scheme="https" proxyName="<my public domain>" proxyPort="443"/>

<!-- Standard HTTP Connector -->
<Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8081" protocol="HTTP/1.1" redirectPort="8443" useBodyEncodingForURI="true"/>

 

 

I would like to know if is there anything I could do to fix it? Or is this some kind of problem on the Akamai side?

Andy Heinzer

Hi Mon,

This is very strange to see.  It's almost as if you're browser isn't selecting the column view to use here.  In my instance, I can always see at least one view highlighted, but in your screenshot there are none.

Since you appear to have narrowed the problem to which connector is being used, I think you're on to something here.  I would be interested to learn more about this environment.  For example, when you visit the site through the HTTPS address, are you able to see the titles of gadgets on Dashboards in Jira?   If they appear as something like __MSG_gadget.xxxxx instead their actual title, it's a sign that the Jira application cannot connect to the currently set Base URL of the Jira site.  

There are lots of possibilities for why that might be.  If you have this problem it's worth walking through the KB How to fix gadget titles showing as __MSG_gadget.  It explains more background on the problem and possible solutions.

If you're not seeing that specific error, then I might be interested to see what a HAR file looks like from your browser when you can recreate this problem in a browser session.  It's possible you might be getting HTTP error codes in the browser console logs that aren't appearing to the end user or in the Jira logs.  This could be an indication of a proxy configuration problem.