Upgrade from Confluence 6.5 -- 6.15; Images don't show up in upgraded Confluence Application

Question

I've recently updated my Confluence server application from 6.5 to 6.15, everything appears to be working as planned except my images. None of them in the application show. I went to "attachment storage" in configurations and checked the attachments path; it was correct. I looked at the error logs and it stated:

"Getattachmentdata could not find data for attachment <name of attachment>. We’re looking at F:\Confluence\Confluence\ConfluenceConflunce Home\attachments\...."

I navigated to where the error logs stated confluence was looking and sure enough the images are there they just aren't showing in the application. I followed a guide to fix this issue [link to confluence fix] but the issue still remains. If anyone could assist it would be appreciated. Thanks

Sidenote - Attached you will see an image of my database export attachment (guide said I needed it for the python script in the link). Not sure if it helps

Shannon S · Answer

Kehinde,

Ah I understand now. Thank you for clarifying that for me.

I'll keep an eye on that ticket for the time being, thank you for all your help!

Shannon

KO89 · Answer

Thanks Shannon!

I indeed raised a support ticket after I actually noticed I had Atlassian support lol. As I told the support engineer, I didn't conduct a database export in regards to the upgrade. A guide was used to specifically fix the attachment issue after the upgrade occurred which included only a few columns from a table in confluence. I've attached that guide in the support ticket though.

Hope we can get this resolved and I will definitely answer the questions you asked and put them in the support ticket!

Shannon S · Answer

Kehinde,

We just noticed that you also raised a support ticket for this same issue, so it's best to leave the troubleshooting on the support ticket. This way we have your full logs anyway and can update this thread here with the resolution.

I would still encourage you to put the answers to my questions in the support ticket, because the engineer will still want to know that. Particularly, which guide you used to upgrade. You mentioned a database export, and those are not recommended for user in upgrading, but you mentioned it was according to a specific guide. We'd like to have a look at that to know exactly the steps you took so far to know what might be left out.

I'll be watching both the support ticket and this thread, so please let me know if you have any trouble responding on the support thread.

Regards,

Shannon