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Jira Slack integration - project admins unable to connect

Torbjörn Richter

As jira admin I had no problem setting up and connecting a Jira project to a channel but project admins are not.

I thought that once the global connection has been established then users wont need to authenticate anymore but it looks like a new connection needs to be established for each project?

Project admins are asked to confirm their slack account and thats where all go wrong.

So it looks like every Project admin needs to install a new version of the APP

Accepted answers

Shannon S

Torbjörn,

Thank you for reaching out to us on Community! I just happened to notice that you raised the same request in our support queue, but also that you were able to resolve the issue.

Could you share with us exactly how you resolved the issue so that it can help other users in the future?

Regards,

Shannon

All comments

Shannon S

Torbjörn,

Thank you for reaching out to us on Community! I just happened to notice that you raised the same request in our support queue, but also that you were able to resolve the issue.

Could you share with us exactly how you resolved the issue so that it can help other users in the future?

Regards,

Shannon

Torbjörn Richter

Hi yes.

I wasnt sure I would get a reply here so I created a support ticket aswell.

The solution was simple. Just approve the app so that anyone can install it. Its quite misguided since I did already install it and didnt think anyone else would have to install it. Also this part was lacking from the guidelines that the app had to be approved.

Shannon S

Torbjörn,

No worries, I just want to make sure we avoid working twice on the case and providing you the same details more than once.

Thank you so much for sharing that solution; I hope it can help other community members in the future!

Regards,

Shannon

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