Which JIRA product should be implemented for a product based company

Question

We are a product based company which is used by our customer. Currently we are using Bugzilla for bug tracking and is used by our customers to report the issues as well when they encounter problem using our product.

We need assistance which JIRA product should we go or implement so that we can track bugs, track issues reported by customers, and our development team.

Rajesh Ramankutty · Answer

Hi For Product i would suggest jira-soft.

Contact me we are solution providers of atlassian products

rajeshramankutty.vps@gmail.com.

Tansu Akdeniz · Answer

Hi @Sanjay C ,

Welcome to community.

* https://confluence.atlassian.com/confeval/jira-software-evaluator-resources/jira-software-which-jira-do-i-need

Jira Software:

In Jira Software, you are provided with some additional agile functionality, including the ability plan agile work from project backlog to sprint. You'll have fully customizable Kanban and Scrum boards, the ability to estimate time for issues as you prioritize your backlog, and robust reporting features, ranging from burndown charts to velocity measurements.

Jira Core:

Jira Core takes this workflow engine and caters it for business teams to develop organized, easy to use, task-oriented projects. Whether the tasks needed are a simple to-do list or a robust 7 step workflow with heavy automation, Jira Core is built to accommodate all of your requirements.

Jira Service Desk:

Jira Service Desk is for teams who receive incoming issues/requests from other teams/customers. For example, like receiving hardware requests from other employees. It has extra features that let its projects function as help desks, Service level agreements, reports, queues, accepting issues over portal or email, and more. It is designed specifically for end-users to submit tickets to a help desk team. Unlike JIRA, JIRA Service Desk requires licensing only to your agents. You can check out some introductory documentation here and our getting started guide here.

Simply, Jira Software = Jira Core + Agile Boards (Scrum and Kanban).

Besides, Jira Service Desk could be a good option.  You can give unlimited user licenses to all of your customers. But you just pay for the agents who solve the tickets. JSD has a seperate simple UI. Also it is possible to create SLA's, custom queues and reports.

Tansu