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Cannot stop watching issues

Jens Kisters __SeibertSolutions

Hello,

i am the watcher of an issue, the lozenge next to "manage watchters" displays a 4.

I hit "stop watching"

The number does not change.

I hover over the lozenge and hit the trashcan next to my name.

The number changes to 3.

I refresh the page

The number is back to 4, im am again a watcher of the issue.

How can i effectively stop watching the issue?

Autowatch system default is off

Autowatch in my profile is off

Multiple User Accounts are affected by the problem (possibly all)

Looking at the issue is dont see any recent actitivity on the issue in the change history or the transitions so i doubt this is caused by an workflow based automation in the background.

We are running Jira 7.9.2

kind regards & thanks in advance

Jens

Accepted answers

All comments

Petter Gonçalves

Hello Jens,

I hope you are having a nice day.

There are some possible reasons that could be causing the problem. I recommend you to check the following:

1 - Check if the issue was imported using the Project Import -It's possible you are been impacted by the following bug:

Cannot delete watchers from an issue that was imported using the Project Import

2 - Check if you are configured as the assignee or reporter of the issue

3 - Check if the same problems happen on a different browser and in incognito mode

4 - try the steps below in the correct sequence:

Stop watching this issue (hit the trashcan)
Start watching this issue
Refresh the browser
Stop watching this issue
Refresh the browser

5 - Although I believe this is not related to the problem, I think it's worth check if a deleted user is added as a watcher to the issue just to confirm you are not facing the problem mentioned in the documentation below:

Unable to Edit Watchers for an issue

If the steps above do not help, please provide us the following information:

- Is the problem happening for multiple issues or only for this specific one?

- Is anything returning in the JavaScript console of the browser?

- Is this reproducible in multiple browsers?

Let me know if this information helps.

Diego Godoy Poce

Hi Petterson,

I have the same problem and I have been able to resolve with the instructions of 4º point:

4 - try the steps below in the correct sequence:
Stop watching this issue (hit the trashcan)
Start watching this issue
Refresh the browser
Stop watching this issue
Refresh the browser
But, what is the reason to aply this steps?. Log doesn't print any errors.

Thank you.

Petter Gonçalves

Hello @Diego Godoy Poce ,

The operation above enforces a re-index in the watcher field, fixing any possible incoherency in the background.

@Jens Kisters __SeibertSolutions , have you tried the mentioned steps? Do you still need help with anything?

Jens Kisters __SeibertSolutions

Good Morning @Petter Gonçalves ,

the client has asked us not to look into this issue any further,

so no thank you.

kind regards

Jens

unknown

When toggling Stop / Start watching this issue on the issue page did not work, I successfully stopped watching issues by toggling Stop watching / Watch issue from the filter results page:

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