Attach incoming mails as attachments

Question

Hi,

I created a new project and activated under project settings the Email requests function. The function is working already and creates for a incoming e-mail an new issue, with the e-mail body as description and attachments as attachments of the issue. Is there an option to attach the whole E-Mail as attachments additionally?

Thanks for your response in advance.

Best regards,

Basti

unknown · Answer

Thanks for the response. i vote both up and will watch them :)

Angélica Luz · Answer

Currently, the option to merge issues is not available, but we have a feature request suggesting the implementation if this ability:
- https://jira.atlassian.com/browse/JRACLOUD-3592
Please, click on vote and watch to receive updates about the feature.

Related to attach the original email, I found a feature request suggesting this and added the link to this question for our dev team to check:
- https://jira.atlassian.com/browse/JRACLOUD-42402

For now, it would be necessary to manually attach the email to the ticket.

unknown · Answer

Hi Angelica,

Thanks for the response.

There are 2 separate thinks:

* I use jira also for collecting documents (like invoices, etc), after a workflow I export the issue to confluence. So, I would attach the original e-mail invoice to the issue and save them to confluence, like a DMS. There is also a second open point, how I can merge 2 issues to 1 (for examples: invoice and paypal payment confirmation, are 2 separate e-mails, but I want to save it together.). I think confluence with ocr is a nice little dms for me at extension to classical wiki, or do you have a better option/idea for me?
* If we have some discussion because of our invoice with the customer it would be better to have the original e-mail, form witch we started the support case.

So, for these 2 points (I think there are even more) it would be great, if this option would be available.

Regards,

Basti