Unable to get Auto-Assign Post Function to work with basic Auto-Assign use case

Question

I created a custom workflow for my team; we are on Jira Cloud.

We have a Ready for Test Column and an In Review column in our workflow.

I would like to have the jira issue auto-assign to the user that pulls the ticket into the In Review column from the Ready for Test column.

On the transition, I set up the following:

Conditions

* Only users in any of *insert every group at my company here* group can execute this transition.

Post Function

* Assign the issue to the current user. Please note that the issue will only be assigned to the current user if the current user has the 'Assignable User' permission.

I have published this change, but when I pull a ticket to In Review, the trigger does not prompt the post function.

I greatly appreciate any guidance on resolving this.

Petter Gonçalves · Answer

I'm glad to know I was able to help, Jack!

Have a nice day and don't hesitate to contact us again every time you need. :)

Jack Arndt · Answer

Hi!

Thank you very much for the detailed steps.    I added a transition screen and now everything works.  That appears to have been my missing piece.

Thank you very much for the help, my team loves this functionality!

Petter Gonçalves · Answer

Hello Jack,

Welcome to Atlassian community.

Although I believe you have already checked the basics by the details you provided, please double-check the following details:

- Have you published your workflow once the post-function was properly configured?

- Are you able to manually assign the issue to the user when transitioning the issue? Try to add a screen to the transition with the assignee field and check if you are able to manually assign it.

- Double-check if the user is properly added to the groups you described in your condition

- Have you tried to temporary remove the Condition and check if the post-function works?

Most relevant question: I notice you mentioned "columns" and not "Statuses". This makes me believe the user is dragging and dropping the issues on the board instead of changing its status. Is that a correct statement?

As post functions are related to Statuses, could you please double-check if the correct status is mapped to the board column and the user is transitioning the issues to the right status?

Let me know if this information helps.