Hi Guys,
Currently we are using jira internal directory and External User management is OFF but still Users and My profiles all are blank.
Thank you.
Is there anything in the log you can share with us?
@Zachary Hayes , How can i share my logs ?
You can copy and paste the most recent entires from /var/atlassian/application-data/jira-home/log/atlassian-jira.log
Look for entires which hint at user profiles such as:
/secure/ViewProfile.jspa
Thanks @Zachary Hayes , I do not have server access right now but i have installed View last log add-on and i can see all the logs let me send you, Those pictures.
@mittapalli m Did you ever resolve this issue?
Hi @Richard Duffy yes i have resolved this issue.
Great, what was the cause/resolution? Im facing the same issue =(
Sorry for the late response, First thing you need to check
1. External user management is OFF or ON, If you are using jira internal directory this should is OFF, please check it below.
2. If it is not above issue, it will be your SSL certificate issue, Please make sure are you are installed proper SSL cert.
I hope you understand me.
Thank you
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