Zendesk - JIRA Sync

Question

Hi Everybody!

I'm trying my hardest to get Zendesk and JIRA to fit perfectly for our Support -> Product team.

One issue I'm running into is that the Component/s field is not one that I can sync to.    Is this something new as I see others have used this field before successfully, or am I missing something?

-Josh

francis · Answer

Thanks Maarten!

Josh,

We just got word that the exalate for zendesk has been approved for the zendesk marketplace

We are finalising the documentation, and you should be ready to go

If you would like to have more details - feel free to book a meeting at 
https://www.idalko.com/exalate-book-demo

Or check out our documentation at https://docs.idalko.com/exalate

Maarten Cautreels · Answer

Hi Josh,

You can go a pretty long way using the Zendesk Jira plugin to link one Zendesk with one Jira. This does have quite some limitations though which we struggled with.

Therefor we asked iDalko if they could build an integration for their Exalate plugin which they did so as of this year you can pretty easily sync issues between multiple Zendesks and Jiras (cloud and server) using Exalate.

Hope this helps.

Best,

Maarten