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Maksimum number of agents in a Jira Service desk project

Kristian Thomsen

Hi.

Does anyone know if there is a maximum recommended number of agents working in a service desk?

Edit: Is there a recommendation with regards to how many agents, that can work in one Jira service desk project? We are right now looking into having a solution with 400 agents.

Kind regards

Kristian

Accepted answers

Alexey Matveev

Hello,

There is no recommendation, which I know of. You should have as many agents as you need.

All comments

Alexey Matveev

Hello,

There is no recommendation, which I know of. You should have as many agents as you need.

Nic Brough -Adaptavist-

5,000 on Cloud, unlimited on Server and Data Centre. See https://www.atlassian.com/software/jira/service-desk/pricing?tab=self-managed (there's a flip to Cloud on there somewhere)

Kristian Thomsen

Hi Nic. Sorry, but I forgot a relevant part of my question - It's edited now.

Is there an recommendation with regards to how many agents, that can work in one jira service desk project? We are right now looking into having a solution with 400 agents.

Kristian Thomsen

Hi Alexey. Sorry, but I forgot a relevant part of my question - It's edited now.

Is there an recommendation with regards to how many agents, that can work in one jira service desk project? We are right now looking into having a solution with 400 agents.

Alexey Matveev

400 agents for a project is fine. It all depends on the number of issues, custom fields and so on. Measure your performance. If the performance is ok for you, then it is fine. If not, then think about moving to Data Center

Kristian Thomsen

Hi Alexey. thanks for your response. We are already running JSD DC. We are right now receiving around 600 tickets per day, which is performing fine. My question was if there are some rules of thumbs in regards to the maximum load in one project?

Nic Brough -Adaptavist-

That's fine - Jira only limits the total number of agents (to your licence level). It does not care if you have 1 agent in project 1 and 399 in project 2!

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