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Why is the user picker only picking registered user?

C_A_ de Winter

I am struggling with the user picker field. On the issue itself it is working fine means I see all LDAP users. On the customer portal where user should be able to add their manager as approver it is only possible to pick a registered user. The customer permissions are set the right way (Anyone.. and Any customer..).
I'm working with JSD version 3.9.9.
Thanks!

Accepted answers

Laurens Coppens

Hi,

You can only choose users that have customer/user permissions on that JSD project.

This is due to security/privacy reasons.

You can try to add the managers to the "Customers" Role on the JSD project, then they should be listed in the user picker.

Regards,

Laurens

All comments

Laurens Coppens

Hi,

You can only choose users that have customer/user permissions on that JSD project.

This is due to security/privacy reasons.

You can try to add the managers to the "Customers" Role on the JSD project, then they should be listed in the user picker.

Regards,

Laurens

C_A_ de Winter

Hi Laurens,

Thank you for your quick reply!

I would understand this if it would behave the same on the issue.
As an agent I can pick every user in the approver field, means also user that are not registered and don't have access on the project.

Why this different behaviour?

Laurens Coppens

Hi,

I would think that this is because customers don't have the browse user permissions, agents do have this permission.

So Customers will only see other customers (if allowed by the jsd permissions)

Regards,

Laurens

C_A_ de Winter

Hi Laurens,

Unfortunately not.
I'm an agent and I don't see all LDAP users either in the customer portal.

The global permissions are set like this that also the Customers should be able to see all users.

Regards,

Colette

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