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Is there a known bug with editing office files using the companion app with parentheses in filenames

Austin_1rsnpy

One of my users brought to my attention that they could not get some attachments to open using the Companion App, after some testing it appears that any of our office files containing parentheses in the filename will not open for editing. Dashes, periods, and spaces all seem to work fine but once you put in a parentheses it falls apart. Is this a known issue or is something going on with my Confluence install?

We are on 6.14.2 and we also use Duo 2fa but Duo doesn't seem to otherwise impact our ability to use the Companion app for editing, I just figured it was worth mentioning.

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Diego_88dj6o

Hello there!

Austin, thanks for reporting this behaviour for us. I tried to replicate this locally but the issue was not present.

Here are the file names that I tried:

()MyWordFile
MyWordFile()
MyWord()File
MyWord(File)

None of the filenames triggered the issue. In my environment I have no firewall, proxy or 2FA. This is my environment:

Ubuntu 16.04
Confluence 6.14.2
Client macOS 10.14
Firefox 65.0.1
Chrome 73.0.3683.86

With this in mind, I would like to ask a few things:

Has this worked at some point in the past?

What filenames are given to the files? Could you give examples?

Are you able to try the by accessing Confluence with localhost?

Was there any kind of change applied to your environment prior to this issue?

What browser were you using?

Austin, looking forward to your reply!

Austin_1rsnpy

Diego,

I run Confluence through a reverse HTTPS proxy (IIS 7)

Here are the files I have tried (all files are exactly the same copy, just changed the name)

Test.xlsx
Test.test.xlsx
Test - Test.xlsx
Test (Test).xlsx

In the above cases, I am able to open/edit/save every file except "Test (test).xlsx". When I attempt to load it via the Confluence Companion App, the Companion window pops up in the preview pane with the "Editing with Excel" pane, and the details say "Opening file with excel" and the progress never moves. For the other files, it moves past "Opening file with excel" and gives me the status "This file is open in Excel. Once you save your changes, you'll be able to upload the file back to (site name)"

We run Confluence internally so there is no network firewall between me and my Confluence environment (but, again, I do have a reverse proxy).

I have also tested this behavior with .txt filetype and the issue persists.

We just recently upgraded to 6.14.2 from 6.10, so prior to this we were not using the Companion app. In fact the Companion was the main reason for the upgrade, since the old edit in office was unreliable at times and the ability to edit in any program was desirable. The edit-in-office feature (Using WebDAV I believe?) was working when editing files with parentheses in the filename when on 6.10 (when using a browser that supported the feature)

Server environment:

Confluence 6.14.2
Server 2016
IIS 7 reverse proxy with LetsEncrypt certificate
Duo 2fa

Client environment:

Windows 10
Chrome 73.0.3683.86
Firefox 66.0

Not entirely related to the above but is there a feature request board for Confluence or the Companion app? One feature disappointingly lacking is the ability to save/upload as you go while editing files. We would like to be able to upload our changes periodically without then having to close and reopen the editor via the Companion app again

Austin_1rsnpy

I just tried it from localhost, same story. Also tried bypassing the reverse proxy but I am not given the option to edit files at all, I assume that is due to the reverse proxy config.

Austin_1rsnpy

I just noticed there are Companion App logs, so I did some further testing. When attempting to load a parentheses laden file, the logs end with a "handling file launch request" message as the last line. Files that work continue on with "download length set at x", then a "companion.openWith.request",and finally a "telling the OS to launch file" message. Checking the .atlassian-companion Cache folder, I can see that a file stub was created but the file is blank.

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