Customer is able to create issue from customer portal but he is unable to view those created request

Question

hello team

customer can create issue from customer portal but they cant view it in my requests .

What's the problem ,

Thank you

Regards

Sharda Gupta_pdlyd1 · Answer

Hi @[deleted]

Did you get any update on this issue?

Regards,

unknown · Answer

@Alexey Matveev  , yes the customer is the reporter of the issue , and the issue appear in jira .

Regards

Alexey Matveev · Answer

Hello,

Can you find this issue in your Jira? is the customer the reporter of the issue?