Access levels for portal only customers

Les Edgar

In Service Desk Cloud, is there a way to give 'portal only customers' different levels of access? For example:

1. view only access 

2. create and view

We have a client who would like to restrict the number of portal users who can raise tickets with us whilst allowing a larger number to view only.  I can't see any obvious way of doing this (nor what the benefit is to them) other than for them to police this manually within their own domain i.e. have designated users who can create/view whilst the remainder only view. 

Angélica Luz

Hi Les,

When a customer is added to a service desk project, they automatically will have access to the customer portal to open tickets.
The role that gives customer permission to access their tickets and create new ones is "Service Desk Customer - Portal Access".
For now, it's not possible to add restriction to view only for customers, we have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-6983
Please, click on vote and watch to receive updates about the feature.
You can use the workaround provided in the feature to restrict access to some customer or you can also migrate the customers to Atlassian account, so you can add them on groups and manage permissions for "view" and "create" by groups, on Project settings > Permissions.

If you have any other question, please let us know.

Regards,
Angélica