How SLA Priority set for different projects

Venu Kiran

I deleted Low SLA from my project and created P1, P2 P3 but when the use sends a ticket from email it is still being logged as Low priority. Only way I can change this default is if I go on projects setting which I think will change the setting of the whole Jira soft and not just for that project. All I want to do is change the default priority for my project to P3, please suggest how I can do that.

Petter Gonçalves

Hello Venu,

I hope you are having a nice day.

I understand that you would like to customize the default priority field (see screenshot below) only for a specific project, not applying this change to other projects in your JIRA site. Is that correct?

Can you confirm if you are using JIRA Cloud or Server?

Unfortunately, this configuration can only be performed on JIRA Server with priority schemes, as informed here. For JIRA Cloud, we have created the following feature request to get it implemented:

- Priorities per Project and Resolutions per Issue Type

If you are using JIRA Cloud, feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

As a workaround for JIRA Cloud, you can create and use a different custom field to set the Priority and configure your SLA to be applied to the custom field instead of the default Priority field. The only bad thing about this option is that some reports will not display the correct data if it is displayed based on priority.

Let me know if this information helps!