Is it possible to notify a group (select users) when a ticket changes status

Nathan Trout

I have several different groups that use the same service desk (it has to be this way), I basically want all the different groups to be notified when there are changes made to each other's tickets.

Basically, if user1, 2, or 3 create or move a ticket ALL three users get notified with the same thing that normally user1 would get notifications for

Any way to do this with scriptrunner or just within jira itself? Thanks

Alex Christensen

You should be able to achieve this without any add-ons. This assumes that these users who share these service desks in the same instance all consume an agent license.

• Workflow changes:
  • Create a custom event which can be used in a workflow transition post-function.
  • Add the users you want to notify to this custom event (via project roles, user groups, etc. - I'd recommend project roles since using project roles in configuration schemes is more scalable). I'd create a project role specifically for this, then add the users who don't "own" that service desk to this role, then configure this role to receive notifications on this custom event
• General event notifications (issue created, edited, commented, etc.)
  • Using the same method above, add the same project role to the events you want those users to be notified of.