How do we remove service desk from our projects without losing data?

Mark Deters

We have been using JIRA for many years, and have some projects that are service desk, and want to convert those projects to be regular non-service desk projects.  

We hope there is a procedure to accommodate.

Sloan N_ B_

Hi Mark

Converting JSD Projects to Jira Core or Software projects is relatively easy.

For Server and Data Center:

1. Open the Project Settings
2. Open Details
3. There you'll find "Project type"
4. Simply change it to Business or Software (Software if you needs Versions, Boards, etc.)
5. Save

Be aware that Service Desk specific features like Customer Portals, SLAs or Automations will get lost.

For Cloud:

Follow this guide: https://confluence.atlassian.com/adminjiracloud/convert-project-to-a-different-template-or-type-966673096.html

 

Cheers
Niklas