How can I remove Users from Service Desk only

Question

I am licensed for Jira at 25 users and for Jira Service Desk at 3

Immediately the latter comes up showing 20 users which is more than I am licensed for. So I am trying to reduce the number of users associated with the Jira Service Desk app by removing them from the groups that have access either explicitly are by other association. For instance the "sysadmin" account is automatically a user.

This is confusing and complicated. Need some advice or where to look to resolve this please. I can't afford to have all products at the same licensed user count, does not make economic or practical sense.

Jack Brickey · Answer

i would go to settings > user management filter on Service Desk access and then go into each user that does not need access and uncheck Service Desk access.