Time accounting function in JIRA Service Desk ?

Peter van Rijt

Good afternoon all,

I'm very interested in using JIRA Service Desk. On YouTube and this site I've searched for the time accounting function to register time for each (internal/external) response. I can't find it. Anyone who can help me on this question?

Best regards and thanks!

Peter

Paulo Hennig

Hello Peter,
Did you take a look in the JSD SLA metrics? You can set SLA's for first response and other ones related to your preferences. Please, take a look into the following link:

https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html