Copying settings from JIRA software to new JIRA Service Desk

Donn Lee

Hi, 

Recently got Jira Service Desk as we wanted to move some operations over from Jira Software to Jira Service Desk.

Is there a simple way to export and import the settings(eg. fields, screens, workflow, priorities, etc) I used from Jira software to my new Jira Service Desk?

They are both ran from the same server.

 

Jean-Théo _Adaptavist_

Hello @Donn Lee and welcome to the community!

This process can be done quite easily by using a plugin such as : 

https://marketplace.atlassian.com/apps/1211147/project-configurator-for-jira?hosting=server&tab=overview

OR

https://marketplace.atlassian.com/apps/1211611/configuration-manager-for-jira

In both cases, you can export the projects you wish to move. The export can include : issues, custom fields, workflows, issue type schemes...

Then you simply import the file you exported to your service desk, and all the items will be created!

I hope this helps,

JT