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Is it possible to assign a bug reported by customer via Jira service desk help center to Jira user?

Shilpa_EONSG

Assuming Jira service desk project has 3 agents, when customer reports an issue via help center, can that issue be re-assigned to Jira user(technician or developer) to resolve it, such that time can be logged for solving the issue as well?

Accepted answers

Jack Brickey

JSD issues can only be assigned to a JSD agent for the project in question. You can Create a linked issue in the JSW project.

All comments

Jack Brickey

JSD issues can only be assigned to a JSD agent for the project in question. You can Create a linked issue in the JSW project.

Shilpa_EONSG

Thanks! How can I link JSD issue to JSW?

Also are administrators considered as agents as well?

Jack Brickey

In cloud there is a Create linked issue. No admins are not agents.

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