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Can't get into our on-prem Jira

Hunter_0gzm13

We lost the ability to login to our on-prem Jira instance. We changed the password to the account that was doing the LDAP authentication. Ever since it is not allowing users in.

Also - the local jira admin account password is not working. I have tried to change that password directly in the database but still no lock getting signed in.

Any ideas what to try next?

Accepted answers

Ravi Sagar _Sparxsys_

Hi @Hunter

I think resetting your local admin password should be your priority first. Did you shutdown Jira server before updating the password directly in the database?

Ravi

All comments

Ravi Sagar _Sparxsys_

Hi @Hunter

I think resetting your local admin password should be your priority first. Did you shutdown Jira server before updating the password directly in the database?

Ravi

Hunter_0gzm13

I may have the first time I tired but not the next few times. That may have been what the trouble was. I re-set the LDAP password back to what it was prior and stopped/started Jira Service and now I am able to log in.

Ravi Sagar _Sparxsys_

Good to know.

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