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Jira service desk vs ops

unknown

Multiple questions concerning Service desk and Ops :

If we want to mangage only incidents do we need Jira service desk ?

Also if we decide to add Jira service desk later on, can we integrate all incidents in SD ?

IS confluence only with SD or can we have it in Ops ?

Thx !

Michel

Accepted answers

Jack Brickey

OPS and SD can work independently or together. as far as which is best it depends on your requirements. If you aren't going to have "customers" creating issues then likely OPS is the way to go.
Yes JSD can be layered on later
Confluence will work w/ both

All comments

Jack Brickey

OPS and SD can work independently or together. as far as which is best it depends on your requirements. If you aren't going to have "customers" creating issues then likely OPS is the way to go.
Yes JSD can be layered on later
Confluence will work w/ both

unknown

Thx !

unknown

At the license level, If I use both is the price per users will be a licence for OPS and a license for JIRA SD ?

Same thing for Jira Confluence ?

I assume that using OPS, OPSGENIE & Slack & PAGE STATUS are part of it and included in the licensing fee ?

Re-Thx !

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