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Issues have reporter "Anonymous"

Kalyan Kumar Das

I am using JIRA 4.3.4. I am facing an issue i.e. reporter "Anonymous". When i create the ticket in any project at that time reporter name is displayed on my name. In case internet is not connecting for sometime and back to the normal stage i.e. Internet is connect. After that Reporter name is displayed on "Anonymous".

If talking about log file, i had got one exception which is provided given below:

RemotePluginLicenseNotificationPluginJob-job [atlassian.upm.notification.PluginLicenseNotificationCheckerImpl] Automatic license
update check failed: com.atlassian.upm.mac.HamletException: javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated

I am unable to understand that where the issue is raised either from Workflow side or Permission or any other.

Somebody can help me on this.

Accepted answers

Nic Brough -Adaptavist-

Anonymous reporter usually means one of:

You have not entered a reporter (or rather, deliberately removed it, as it will set it to the current user by default)
You have deleted the user that was the reporter
That an issue was created via an email that came from an email address that is not associated with any of your Jira users
There is a problem with Jira reading your user directory

The exception in your log file is about Jira doing one of its regular checks connecting to the marketplace, it's failing SSL, but this is not related to the anonymous reporter.

What user directory are you using, and does the reporter you're expecting to use exist?

All comments

Nic Brough -Adaptavist-

Anonymous reporter usually means one of:

You have not entered a reporter (or rather, deliberately removed it, as it will set it to the current user by default)
You have deleted the user that was the reporter
That an issue was created via an email that came from an email address that is not associated with any of your Jira users
There is a problem with Jira reading your user directory

The exception in your log file is about Jira doing one of its regular checks connecting to the marketplace, it's failing SSL, but this is not related to the anonymous reporter.

What user directory are you using, and does the reporter you're expecting to use exist?

Kalyan Kumar Das

One Xml file is provided i.e. oxuser. On that we are providing the IP address, user and password. I don't know how it is configured.

Kalyan Kumar Das

Type: Generic Directory Server

<property name="java.naming.factory.initial">com.sun.jndi.ldap.LdapCtxFactory</property>

The user i.e. created the ticket that comes under this directory.

Nic Brough -Adaptavist-

That snippet of filedoes not tell us what your user directory is, as it is a set of providers that could be configured, not the one(s) you have added.

What directory does Admin -> User Directories say is in use?

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