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How can i set the SLA based on Due Date

Miguel Belen

I have configured a new issue Types, but I can't make it visible when I have to set the start of the SLA. In practice it only shows me the states. How can i set the start of the SLA when 'Due Date' is passed? How should i set the Issue Type? How should i set "Due Date" field? Screen Shot 2019-03-15 at 12.15.07.png

Accepted answers

Mirek

What version of SD are you using? That become easily possible since 3.15. Please check below documentation

https://confluence.atlassian.com/servicedeskserver0315/example-creating-an-sla-based-on-due-date-957506292.html

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-sla-based-on-due-date

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Mirek

What version of SD are you using? That become easily possible since 3.15. Please check below documentation

https://confluence.atlassian.com/servicedeskserver0315/example-creating-an-sla-based-on-due-date-957506292.html

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-sla-based-on-due-date

Miguel Belen

Hi Mirek,

i followed the first link you provided to me but when i have to set the start of the SLA, Jira can't find my "Due Date" field instead of what the guide shows. I wanted to set the start, as in the guide, based on Due Date. How can i make visible my "Due Date" to SLA config.?

Marcelo Atanásio

Hi Miguel,

I'm stuck on this problem here. I can't figure how to display "Due Date" field on SLA config.

Did you solve this issue?

Thanks,

Miguel Belen

Hi Marcelo,

it seems isn't possible to do, Atlassian Team working on it.

Miguel

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