JIRA Service Desk - export comments within a ticket.

Michael.Collison

Hi

I'm looking to export a list of tickets closed within a certain time frame and to include the comments added for each ticket.

I have attempted to do this via JIRA Core (Search issues > Resolved recently). I have changed the view to list view and then within columns, there is no option to add the comments. 

I would also like to filter out internal comments so what was shared with the customer is present in the export. 

 

Many thanks

Michael 

Jack Brickey

@Michael.Collison , if you perform the export and use “all fields” option the comments are included. Unsure about filtering out internal I don’t believe that is possible.