When user send in an email reporting an issue, a ticket is created as it supposed to.
However, if the user reply his/her own email that was sent in earlier (email thread now has 2 emails by the same user), a new ticket is created instead of adding as comment on the first ticket even though the contents of the email thread are the same.
This won't happen if someone else replied the first email before the user reply his/her own first email.
Aren't the email handler supposed to add email as comment when the contents of the email thread are detected as the same regardless who is the one replying the email thread?
